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Customer Success Specialist

American Permalight® Inc. is a leading manufacturer of Photoluminescent Safety Products and provider of Safety Foam Guards. We have been in business for over 32 years and specialize in Photoluminescent Egress Path Markings, Printable Substrates, Masterbatch, EXIT Signs, and a variety of Safety Foam Guards.

We are recruiting for a passionate Customer Success Specialist who has previous experience in nurturing inbound leads, supporting existing customers, making effective outbound calls, and proven success in a base + commission pay structure.

The Customer Success Specialist of American Permalight® Inc. will report directly to the General Manager and Director of Strategy.

In our company, the Customer Success Specialist is an important frontline position that focuses on presale consultation and post-sale customer support. The CSS provides specific information regarding the services, products and materials offered by our company. To be successful in this role, the CSS should be an excellent communicator who’s able to earn our clients’ trust.

Ultimately, the CSS will maintain and strengthen our reputation as a company that offers excellent customer support during all presales and post-sales procedures.

This is a Dynamic position that has these core responsibilities:
  • Sales
    – Pursue Resellers (sign makers, safety distributors, etc.)
    – Hunt New Business leads
    – Grow Existing Customers
  • Online Shop
    – Educate, consult and upsell/ cross-sell customers
    – Consult, recommend products & services
  • Cultivate assigned Customer Relationship Management (CRM) software customer groups
    – Keep up to date

The company Standard Operating Procedure (SOP) is basis of this job description.

Ideal Candidates will have the following qualifications and experiences:
  • Ability to overcome objections
  • Possess a can-do mindset and willingness to learn
  • Proven track record at achieving revenue targets
  • Bi-lingual (English and Spanish)
  • Ability to work more than 8 hours in a day and 40 hours in a week
  • Motivated to exceed expectations and help our organization grow
  • Ability to effectively prioritize and execute tasks in a high-pressure environment in order to meet customer deadlines
  • Must be a team player with strong attention to detail and be able to work independently
  • Excellent critical thinking, problem solving, mathematical skills and sound judgement
  • Strong business acumen and ability to meet with decision makers

  • When out of office, the direct support [fill-in] for the Customer Success Specialist is the Sales & Project Specialist.

    Compensation: Base pay + Performance Based Bonus (Determined by Individual and Company Performance)

    Work schedule is typically Monday – Friday 8:00 A.M. – 5:00 P.M. but this position will require more than 40 hours a week.

    This is an in-office position that reports to our office in Torrance, CA.

    Perks of Working at American PERMALIGHT®

  • Work for a reputable organization in the life safety industry
  • Eligible for Performance Based Bonus
  • Excellent Health Benefits
  • Great Team Environment
  • New office
If you are interested in applying to this position, please email us at careers@americanpermalight.com and include your resume, what position you are applying to, and your supporting documents (Cover Letter, Professional References, etc.).

Project Development Internship (Unpaid)

American Permalight® Inc. is a leading manufacturer of Photoluminescent Safety Products and provider of Safety Foam Guards. We have been in business for over 32 years and specialize in Photoluminescent Egress Path Markings, Printable Substrates, Masterbatch, EXIT Signs and various Safety Bumper Guards.

American Permalight® Inc. is recruiting for an enthusiastic student who is looking to gain hands-on experience in photoluminescent egress path marking projects. This internship will provide the individual with an opportunity to gain valuable skills that will enhance their career development.

In this position, you will collaborate with talented professionals from multiple departments including; customer service, shipping, receiving, sales, marketing and company management.

This is a non-paid, full-time (35-40 hours/week) in office internship for 3 to 4 months (12-16 weeks) that can be used to receive credits at the intern’s college/university. The working office hours are from 8:00 am to 5:00 pm PST.

Responsibilities include but not limited to:
  • Gain insight on local, state, and federal building codes and how they are enforced
  • Learn how architects write specifications
  • Gain insight on DIV. 10 Specialties and DIV. 05 Metal of the CSI MasterFormat
  • Learn about the industry leading PERMALIGHT® photoluminescent safety products
  • Perform customer, company and industry research
  • Educate architects on why they should include PERMALIGHT® photoluminescent safety products into their specs
  • Create content for emails, blog articles, and press releases that engage architects and installers
  • Send press releases to editors to get them to publish American PERMALIGHT® in future publications
  • Learn how to perform egress path marking material takeoffs
  • Understand the quoting, bidding and installation process of photoluminescent safety products
Preferred Requirements:
  • Enrolled in a college or university
  • Pursuing a degree, (Associates, Bachelors, or higher)
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Ability to think and work independently as well as part of a team
  • Excellent organizational and communication skills
  • Technologically savvy
The successful candidate will possess a positive attitude, have a willingness to learn, professional demeanor, be motivated to further their career and a strong desire to help our organization succeed.

If you are interested in applying to this position, please email us at careers@americanpermalight.com and include your resume, what position you are applying to, and your supporting documents (Cover Letter, Professional References, etc.).

Marketing Internship (Unpaid)

American Permalight® Inc. is a leading manufacturer of Photoluminescent Safety Products and provider of Safety Foam Guards. We have been in business for over 32 years and specialize in Photoluminescent Egress Path Markings, Printable Substrates, Masterbatch, EXIT Signs and various Safety Bumper Guards.

American Permalight® Inc. is recruiting for an enthusiastic student who is interested in gaining hands-on digital marketing experience. This internship will provide the individual with an opportunity to gain valuable skills in data entry, copy writing, content creation, research, analytics, SEO, SEM, social media, CRM, etc.

This role will allow you to collaborate with talented professionals from multiple departments including; customer service, shipping, receiving, sales, marketing and company management.

This is a non-paid, full-time (35-40 hours/week) in office internship for 3 to 4 months (12-16 weeks) that can be used to receive credits at the intern’s college/university. The working office hours are from 8:00 am to 5:00 pm PST.

Responsibilities include but not limited to:
  • Email, call, and message existing customers
  • Research and identify potential new customers
  • Data Entry
  • Organize Filing Systems
  • Answer phones
  • Update customer records
  • Customer Outreach
  • Performing customer, company and industry research
Preferred Requirements:
  • Enrolled in a college or university
  • Pursuing a degree, (Associates, Bachelors, or higher)
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Ability to think and work independently as well as part of a team
  • Excellent organizational and communication skills
  • Technologically savvy
The successful candidate will possess a positive attitude, have a willingness to learn, professional demeanor, be motivated to further their career and a strong desire to help our organization succeed. Work Location: Torrance, CA 90595

If you are interested in applying to this position, please email us at careers@americanpermalight.com and include your resume, what position you are applying to, and your supporting documents (Cover Letter, Professional References, etc.).

Business Administration Internship (Unpaid)

American Permalight® Inc. is a leading manufacturer of Photoluminescent Safety Products and provider of Safety Foam Guards. We have been in business for over 32 years and specialize in Photoluminescent Egress Path Markings, Printable Substrates, Masterbatch, EXIT Signs and various Safety Bumper Guards.

American Permalight® Inc. is recruiting for an enthusiastic student who is looking to gain hands-on business experience. This internship will provide the individual with an opportunity to gain valuable skills that will enhance their career development.

In this position, you will collaborate with talented professionals from multiple departments including; customer service, shipping, receiving, sales, marketing and company management.

This is a non-paid, full-time (35-40 hours/week) in office internship for 3 to 4 months (12-16 weeks) that can be used to receive credits at the intern’s college/university. The working office hours are from 8:00 am to 5:00 pm PST.

Responsibilities include but not limited to:
  • Email, call, and message existing customers
  • Research and identify potential new customers
  • Data Entry
  • Organize Filing Systems
  • Answer phones
  • Update customer records
  • Customer Engagement
  • Perform customer, company and industry research
Preferred Requirements:
  • Enrolled in a college or university
  • Pursuing a degree, (Associates, Bachelors, or higher)
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Ability to think and work independently as well as part of a team
  • Excellent organizational and communication skills
  • Technologically savvy
The successful candidate will possess a positive attitude, have a willingness to learn, professional demeanor, be motivated to further their career and a strong desire to help our organization succeed. Work Location: Torrance, CA 90595

If you are interested in applying to this position, please email us at careers@americanpermalight.com and include your resume, what position you are applying to, and your supporting documents (Cover Letter, Professional References, etc.).
About American Permalight®, Inc.: Established in 1988, we are a manufacturer of photoluminescent safety products and supply foamy cushioned wall- and corner guards to nationwide customers. We offer a range of building code required signs and markings, plus additional innovative safety products out of our Torrance-based US headquarter location. We are a tight-knit, small team, looking for the perfect candidate to join us!